Privacy Policy

Effective Date: September 3, 2026

Kanchipuram Narayani Silks ("KNS", "we", "us", or "our") operates the website https://narayanisilks.in/ (the "Site"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our Site, use our services, make a purchase, communicate with us, or interact with our communications, including SMS and RCS messages.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Name
  • Mobile/telephone number
  • Email address
  • Postal or billing/shipping address
  • Username and account information, where applicable
  • Order and purchase information
  • Customer service and communication information
  • Information you provide when submitting enquiries, reviews, feedback, or other forms
  • Information relating to your preferences and interactions with our communications

Automatically Collected Information

When you visit our Site, certain technical information may be collected automatically, including:

  1. IP address of your device or computer
  2. Browser type and operating system
  3. Pages visited and links accessed
  4. Date and time of visits
  5. Referring website information
  6. Standard server log information
  7. Device and technical information necessary to operate and secure our Site

Information from Other Sources

Where permitted by applicable law, we may receive information about you from publicly available sources, business partners, service providers, or third-party platforms. We may combine this information with information collected directly from you.

If you choose to connect with or interact with third-party social networking services, we may receive information that you have authorized those services to share with us.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To provide, operate, and improve our products and services
  • To process and fulfill orders and purchases
  • To provide customer support and respond to enquiries
  • To communicate with you about your orders, services, appointments, or requests
  • To send service-related notifications and updates
  • To send promotional communications, offers, and information about our products and services where permitted by law and where we have obtained the required consent
  • To personalize your experience and provide relevant content and recommendations
  • To understand customer preferences and improve our products, services, website, and customer experience
  • To conduct analytics and create aggregated or anonymized statistics
  • To prevent fraud, misuse, unauthorized access, and other security incidents
  • To comply with applicable laws, regulations, and legal requirements

3. SMS and RCS Messaging

If you provide your mobile number and give the required consent, we may use it to communicate with you through SMS and/or RCS (Rich Communication Services).

RCS messages may be used for purposes including:

  • Order and purchase updates
  • Delivery and service notifications
  • Customer support
  • Enquiries and responses
  • Appointment or request-related notifications, where applicable
  • Product information and promotional offers, where you have provided the required consent

We will use your mobile number and messaging information only for legitimate business and communication purposes consistent with this Privacy Policy and applicable law.

We do not sell or rent your mobile number or RCS/SMS contact information to third parties for their own marketing purposes.

4. Consent and Opt-In

Where consent is required, we will obtain your consent before sending promotional SMS or RCS communications.

By voluntarily providing your mobile number and selecting or otherwise completing an applicable opt-in/consent mechanism, you agree to receive the types of SMS and/or RCS communications described at the time of consent.

Your consent to receive promotional communications is not a condition of purchasing any product or service from us.

You may withdraw your consent or opt out of promotional communications at any time using the available unsubscribe or opt-out methods described in the communication or by contacting us directly.

5. RCS/SMS Opt-Out

You may stop receiving promotional RCS or SMS communications at any time.

Where supported, you may reply "STOP" to an applicable message to request that promotional messages be discontinued.

You may also contact us using the contact details provided on our website to request removal from promotional messaging.

After receiving a valid opt-out request, we will take reasonable steps to stop sending promotional messages to the relevant mobile number, subject to messages that are necessary for transactions, legal obligations, security, or other legitimate service-related purposes.

6. Transactional and Service Communications

Even if you opt out of promotional communications, we may continue to send communications that are necessary to provide a service you have requested or to complete a transaction.

Examples may include:

  • Order confirmations
  • Payment-related notifications
  • Delivery updates
  • Important service notifications
  • Customer support communications
  • Security or account-related notifications

These communications are not intended to be promotional.

7. How We Share Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

  • Technology and hosting service providers
  • Payment and transaction service providers
  • Delivery and logistics providers
  • Customer support and communication service providers
  • SMS/RCS messaging service providers
  • Website analytics and technology providers
  • Professional advisers and service providers
  • Government authorities or law-enforcement agencies where required by law

Third-party service providers may process personal information on our behalf only for the purposes for which they have been engaged and subject to applicable contractual, legal, and security requirements.

We do not sell or rent your personal information for third-party marketing purposes.

8. Reviews, Comments, and User Content

If you submit product reviews, comments, feedback, photographs, or other content to our Site or application, we may use, reproduce, display, or publish such content for legitimate business purposes, including improving our services and promoting our products, subject to applicable law and any permissions required.

9. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including:

  1. Access: You may request confirmation as to whether we process your personal information and request access to information we hold about you.
  2. Correction: You may request correction or updating of inaccurate or incomplete information.
  3. Deletion: You may request deletion of your personal information, subject to legal or legitimate business requirements.
  4. Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent.
  5. Marketing Opt-Out: You may unsubscribe from promotional communications at any time.
  6. Communication Preferences: You may contact us to update your communication preferences.

To exercise applicable rights, please contact us using the details provided below.

10. Data Security

The security of your personal information is important to us. We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, computer system, or wireless connection can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, complying with legal obligations, and enforcing our agreements.

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal and regulatory requirements.

12. Cookies and Similar Technologies

Our Site may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Site.

13. Third-Party Websites and Services

Our Site may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of third-party services.

We encourage you to review the privacy policies of third-party websites before providing them with your personal information.

14. Children's Privacy

Our services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When we make material changes, we will update the effective date at the beginning of this Privacy Policy and provide additional notice where required by applicable law.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or your communication preferences, please contact us through the contact details available on our website:

Website: https://narayanisilks.in/

Kanchipuram Narayani Silks (KNS)

For requests relating specifically to SMS/RCS communications, please clearly mention that your request concerns SMS/RCS messaging and provide the mobile number associated with the request.

Last Updated: September 3, 2026